QUICK REFERENCE GUIDE
The Merrydale 6, Chapel Street, Llandudno, LL30 2SY
In an emergency or life-threatening situation dial 999 and our us on 07517825571
Fire Alarm Two-tone continuous siren with strobe light
Assembly Point Outside Main Entrance
Out of Hours Doctor Conwy Health
First Aid Kit Call.
Breakfast
We ask our guests to order their cooked breakfast choice by 21;00 the night before, this helps eliminate considerable waste and to arrive f or your sitting time 8.00 am and 9.00 am. We don’t want our guests to feel rushed so this point is stressed that these are the times you can arrive in the dining room and place your order. (not the window of time you spend in the dining room)
Check-in
15:00 until 20:30 unless by prior agreement. Payment shall be taken on arrival or in advance. Mastercard/ Visa accepted.
Check-out
10am please. Payment can be made using cash or card. Guests wishing to have a later check out are requested to check with us the day before to ensure their room is available. If available, a late check out is 1pm and is tariffed at 25% of the nightly room rate.
WIFI
Free of charge and password in Room.
Smoking / Takeaway meals
Are not permitted in any part of the building. See folder for more details.
Refreshments
Complimentary hot drinks trays are in your room and replenished daily. They are for in room use only. All water from the taps is drinking water. A selection of wines and bar drinks can be served in the lounge or to your room.
Telephone
Limited mobile reception, best reception main lounge by window or away from thick interior walls.
Pillows
Extra pillows are stored in the wardrobe/chest of draws.
Heating
Radiators and towel rails are all thermostatically controlled. Please adjust according to your temperature preferences.
Laundry & Ironing
Please ask at reception for details on washing and ironing facilities
In the event of a POWER FAILURE
Emergency lighting will operate for about 2 hours. The fire alarm panel will bleep but is still operational. Cooking, heating and hot water systems will cease operation (conserve heat using window blinds and curtains).
EMERGENCY INFORMATION
IN THE EVENT OF THE FIRE ALARM SOUNDING
In the event of the fire alarm sounding (a two-tone siren) please evacuate the building as quickly and calmly as possible to the assembly point which is located at the Main Entrance. Please close all doors behind you. Do not stop to pick up belongings. Do not re-enter the building until authorised to do so. Please familiarize yourself with your means of escape which is as follows:
Rooms 1, 2, 3
From your room, make your way to the main staircase, come down the stairs into the main hallway and out the front doom. If you are known to need assistance do not leave the room until a member of staff arrives. Outside the building, A roll call of all residents will be taken.
Room 4, 5
Proceed out of your rooms, into the main hallway and out the front door. Outside the building,. A roll call of all residents will be taken.
Room 6, 7, 8 From your room, make your way to the staircase, come down the stairs to the main Entrance and out the front door. A roll call of all residents will be taken.
Please DO NOT leave your keys in the bedroom door lock. This is to ensure we can gain access to all our rooms at any time in an emergency.
If you have any hearing or sight problems, mobility difficulties or issues which may make it difficult to evacuate the building in the event of an emergency, please notify us upon arrival so that we can assist you.
IN THE EVENT OF FINDING A FIRE
If the alarm has not already been activated, press one of the fire alarm call points (first floor landing and by all exit doors).
Dial and ask for the Fire Brigade.
The Merrydale 6 Chapel Street Llandudno LL30 2SY
Our telephone number is 07517825571
Evacuate the building in line with the instructions above.
FIRE ALARM TEST
Our weekly test of the fire alarm system will take place around 11.00 am every Monday
For non-emergency calls to 101
MEDICAL INFORMATION
If you require an ambulance, please dial 999
Please also contact on duty staff by dialling 202 using the phone on the left of the reception door or call 07517825571
For non-emergencies please contact the services listed below:
DOCTORS SURGERY Mostyn Street Surgery
DENTIST
NEAREST HOSPITALS Ryle
TAXIS
Llandudno Taxis.
GENERAL INFORMATION
REGISTRATION / CHECK IN
You will be required to complete a guest registration form upon arrival at The Merrydale. Please be assured that your personal information remains secure and at no point will we give your details to any third party. Please see GDPR pdf on our website.
SMOKING
You are respectfully reminded that The Merrydale is a non-smoking establishment and we request that you refrain from smoking whilst in the house or on the front terrace. If you are found to have been smoking in your room, we will levy a deep cleaning charge equivalent to one night’s accommodation. Guest are asked to smoke well away from the building as it affects the rooms above.
You may smoke out in the Road but please dispose of your cigarette ends responsibly using the sand bucket provided.
FIRST AID KIT
PARKING & ACCESS TO MAIN ROAD
The Parking in Chapel Street is Free, but cannot be pre booked, if you have issues parking call Brian on 07517825571
ACCESS TO HOUSE & KEYS
Your room has a set of keys for your bedroom and front door. Please keep these safe and take them with you as the front door may be locked on your return. If you inadvertently take a key home with you we will give you seven days to post it back otherwise, a replacement key charge of £120.00 will be levied to your account.
You are welcome to come and go as you please and note that the lights in the halls and landing are on sensors so will come on as you move through the house.
ROOM INFORMATION
DUVETS, PILLOWS & SHEET CHANGES
Due to the number of our guests suffering from allergies all our beds are made up with two synthetic pillows (additional two available in your room) and four seasons, feel like feather, synthetic quilts.
As part of our environmental policy, we dress the bed with only one pillow per person. Extra pillows are stored in the wardrobe or chest of draws. Please ask at reception if you would like further pillows or would prefer feather pillows.
As part of our quality grading, we will change your bedding every four days during your stay. But if it is absolutely necessary, we will change it outside this window.
IN ROOM BEVERAGE TRAYS
All beverages supplied in you room are with our compliments and are replenished daily. We actively support fair trade and local suppliers and use their products wherever possible.
Please note room beverage trays are for use in your room only.
Drinks from these trays are not to be taken into the lounges or outside. If you would like a beverage in the lounges or outside, please see our lounge menu.
The tap water in your room is drinking water, we do not have water storage tanks and our cold water comes straight from the mains. Fresh milk is available on request and should you need more supplies during your stay, please feel free to ask.
FOOD IN ROOMS
Please note that food brought in from outside or takeaways cannot be consumed in your room or on our premises as per our Terms and Conditions which you agree to upon when booking. Guests found breaking this policy will be liable to a deep cleaning levy equivalent to at least one night’s accommodation.
TELEVISIONS
Television remotes are in each room and the televisions offer a wide range of digital, and radio channels. If you have any problems, please do not hesitate to contact reception.
BEDROOM CLEANING
We will make up your bed, replenish your tea tray and clean your bathroom every day during breakfast or between the hours of 10.00 am and 12.00 am.
IRONING & LAUNDRY
Please let us know if you wish to use an iron and ironing board.
Washing, drying and ironing can be arranged for a small charge, please ask for further details.
FORGOTTEN ANYTHING?
If guest property is found after departure, we will endeavor to contact you. If you would like your items returning, we are happy to send them back to you. We simply ask for the postage and a £5 handling fee. Unclaimed items will be disposed of after 4 weeks.
NOISE
While every effort has been made to reduce the impact of noise travelling, this is an old house and inevitability there will still be some. As guests come to relax at Merrydale, we respectively request that you do not play music or use the television on a high volume especially after 22:00 until 07:30.
HEATING
Most of the walls benefit from high grade insulating plasterboard to help reduce heat loss. Cavities in floors, ceilings and walls (where possible) have also been insulated. Some radiators in your room do have thermostats so you can adjust them according to how warm you like your room. The hot water supply to the rooms is continuous.
LIGHTS & ELECTRICAL EQUIPMENT
Some lights in the corridors at Merrydale are automatic so will come on as you walk past. Most of the lights in guest bedrooms are energy saving. Even though this is the case, please turn your lights out when you are not in the room to help conserve power. If using chargers and entertainment equipment, please turn these off when not in use to avoid using unnecessary electricity.
RECYCLING
Guests are actively encouraged to recycle their room waste so please use the recycling bins on the corridor. Please ensure recyclable waste is clean when thrown into the recycling bins.
EN-SUITE INFORMATION
TOWELS
Please help us maintain our commitment to being environmentally friendly, by using the following system to prevent the unnecessary washing of towels:
If you leave your towels in the bath/shower, we will gladly change them
If you leave your towels on the rail, you are happy to re-use them
DRESSING GOWNS
Luxury towelling dressing gowns can be hired for £5.00 each. Please ask at reception if you would like some placed in your room.
TOILET
Please do not flush anything other than toilet paper down the toilet. All other items should be placed in the bathroom bin (which we empty daily).
SHOWERS
The showers are fed directly from the mains water supply and so can be easily controlled by the user.
Our shower trays are designed to be anti-slip. If you prefer a rubber suction mat, please come to reception and we will provide you with one. You are reminded to make sure the mat is stuck to the shower tray before getting in to avoid slipping. The flooring in the en-suites, although tiled, is also non-slip however we do recommend you use the towelled bath mat provided.
COMMUNAL AREAS
BAR
We are licenced to serve alcohol for consumption on or off the premises. We offer a small selection of spirits, wine by the bottle, soft drinks, lager, local real ale and local cider. These can be served either in your room, the lounges or outside in the gardens. Please do not hesitate to ask if you require a drink and we shall bring it to you. Our bar tariff is priced to offer good value and full details are available in the lounge menu.
Off-site beverages are not allowed in public areas.
ICE BUCKETS & GLASSES
If you have brought your own celebratory drinks, we respectfully request that consumption is confined to your room. We are more than happy to provide an ice bucket and glasses should you need them but suggest a donation of £5.00 be made to one of our local charities in lieu of this service.
WALKING & CYCLING
Whilst out for the day there is a good chance you will get wet and muddy with the inevitable rain in North Wales is so famous for which is why it is so green. Please remove any muddy boots before climbing the stairs.
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BUSES
Main bus stop is located outside the Palladium
MINI COACH TOURS
Opposite the Pier or Alpine Travel Tel: 01492 879133 Email: sales@alpine-travel.co.uk
LOCAL AMENITIES & ATTRACTIONS
POST OFFICE and TOURIST INFORMATION CENTRE
Mostyn Street.
BANKS
Mostyn Street
CASH MACHINES
Mostyn Street
CHEMISTS
Boots the Victoria Centre.
VISITOR ATTRACTIONS
We have a great selection of visitor attractions on our door step and details of these can be found in our information point on the ground floor, left of the main stairs. If you have any queries or would like more information on anything you have seen, please come to reception and we will be more than happy to help.
ENVIRONMENTAL POLICY
We strive to offer comfortable clean value for money accommodation without effecting our surrounding environment by understanding how we can exist with our environment rather than working against it.
– During your stay we will change bedding every four nights or earlier if requested.
carbon neutral.
– Heating is thermostatically controlled by each radiator. Hot water is always available.
– Outside walls have been insulated with high grade insulating plasterboard. Cavities in floors, ceilings and walls (where possible) have been insulated.
– Chemicals used to clean the bedrooms and en suites are biodegradable and environmentally friendly to reduce the impact. We also by concentrate and then dilute it down to reduce waste.
PLACES TO DINE
As there are many places to eat in the surrounding areas, The Merrydale does not offer meals other than breakfast. Here are just a few places to eat which are categorised for your ease. If you would anything booking for you, please ask at reception.
RESTAURANTS AND BISTROS
Romeos Italian
The Blue Elephant (Indian)
The Bangladesh Dynasty (Curry)
East (Chinese/ Japanese)
Yumyum Thai
PUBLIC HOUSES, INNS AND GASTRO-PUBS
The Kings Head
The Albert,
The Snowdon
CAFÉS & TEA ROOMS
The Loaf,
The Coffee House,
